I ordered breakfast last night. Now it is already fifteen past eight and my order hasn't been served yet!
Please hold on and I'll check it for you right away....
I'm really regretful for it, ma'am. It is our mistake.
We're put your order in a wrong place, so the chef had no knowledge about it.
It will take at least twenty minutes.
The restaurant and the cafeteria on the ground floor are serving now and you can go there.
We are sorry that we didn't provide you a better service.