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酒店英语口语一听就会Chapter 2-5-9 投诉服务常用表达 物品被盗时(MP3+字幕)

cocotang 于2017-03-07发布 l 已有人阅读

A:Just a moment,Mama.Let me read the tape of the door lock to see if someone entered the room.The tape showed that only a housekeeper had entered the room in your absence,but it confirmed that she didn't steal your clothes.

请您稍等一会儿,太太。我先看看门锁的录像,有没有人在您不在的时候进过您的房间。录像显示只有一位房间管理员在您不在时进过屋,但录像证实不是她偷了您的衣服。

B:Can I review the tape myself?

我可以亲自看一下录像带吗?

Of course.Please come with me to the security manager's office.

当然可以。请跟我到保安经理办公室。

It's really strange.It seemed that the housekeeper did not leave carrying parcels.

真是蹊跷!看起来房屋管理员离开房间的时候,手上并没有拿包裹。

I'm sorry,Mama.No matter who is responsible for the theft of your belongings,it is the negligence on our part.We will accept the responsibility and compensate you in three days.
 

实在对不起,太太。不管是谁偷了您的东西,都是由于我们的疏忽大意造成的。我们会负责,并在3天之内给您赔偿。
 

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