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饭店英语口语情景对话100主题话100:处理投诉常用单词及对话

100.Settling Complaints处理投诉

Words & Expressions

complaint投诉   
unsatisfactory不满意的
compensation赔偿   
waste of money浪费金钱
make amends做出赔偿   
apologise道教
letter of apology道歉信   
not good enough没那么好
valued customer尊贵的顾客
odour气味
ruined损害
demand要求
reasonable合理的   
lawyer律师

Dialogue 对话

A:I want to make a complaint.
我想要投诉。

B:Really, what's the problem?
真的,出了什么问题?

A:My room smells like fish !
我们的房问闻起来有鱼腥味。

B:Like fish? Are you sure?
鱼腥味?你确定?

A:Of course I'm sure. It is an unsatisfactory odour. Let me speak to the manager.
当然我确定,一股很难闻的气味。我要找你们经理说。

B:I am the manager. I do apologise,
我就是经理。确实很抱歉。

A:This is not good enough. Now my wife smells of fish!
没那么好。现在我妻子闻起来都有股鱼腥味。

B:Please let me make amends.
我给您赔偿。

A:Our stay has been ruined. It's been a total waste of money.
我们的休假都破坏了。这完全是浪费钱。

B:I will write your wife a letter of apology.
我会给您爱人写一封道歉信。

A:That's not good enough. What else will you do?
没这么简单。你还能做什么?

B:I will give her some compensation.
我会给她一些赔偿。

A:We demand a million dollars!
我们要一百万。

B:Please be reasonable.
请讲点道理。

A:I'll call my lawyer!
我会叫我的律师。

B:You are a valued customer so I can give you a free night.
您是贵客,所以我让您免费住一夜。

A:Really?
真的?

B:Yes.
是的。

A:That's very kind. I'm sorry I was so rude.
那太好了。很抱歉我太粗鲁了。

B:That's OK. Let me buy you a drink and we can all be friends.
没关系。我给您买瓶酒,我们就算交个朋友吧。

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