A:Good afternoon. What can I do for you?
B:Good afternoon, I am Scott Hans,the tour leader of the 10 tourists from San Francisco. We made reservations through the Travel Service the day before yesterday.
A:Just a minute,please,Mr. Hans…Yes,we have your reservations here. Would you please fill out these registration forms for your group?
B:Yes,of course. There has been one change in our schedule. You see,my wife has come with me. She would prefer a suite to a double room if possible.
A:You are in luck. We've just had a suite vacated.
B:Oh,good. Where is the suite?
A:On the sixth floor. It is very nice spacious air-conditioned suite.I am sure you will like it.
A:Here are the hotel registration forms. Would you mind filling them out?
B:Of course. Here you are.
A:Thanks. Here are your key cards. Your rooms are all on the 4th floor except the suite.The bellboy will help deliver your luggage to your rooms.
A:Have a nice stay!
A:Oh,good morning,Sue. Anything wrong?
B:Well,I hate to disturb you,but I really can't stand it any more.
A:What is the trouble exactly,Sue?
B:l need to change the room. Ifs too noisy. I was woken up several times by the noise of the baggage elevator made. It was too much for me.
A:I am sorry to hear that. Let me check with the front office and I am sure they will come up with a satisfactory solution.(After a while)
A:Well, Sue,they are awfully sorry for the inconvenience. They will change the room for you. There comes the manager.
C:I am terribly sorry, miss. I do apologize. We will move you to another room. HI send aporter up to your room and help you with the luggage.
B:Thank you. I hope I will be able to enjoy my stay in a quiet room tonight and have a sound sleep.
C:You can count on that. And if there is anything more you need，please let us know.
B:Ah,yes,the room is too cold for me. I felt rather cold when I slept.
C:Did you turn off the air-conditioning?
B:Yes. Maybe rm getting a cold.
C:I will get you an extra blanket.
B:Thank you. And thank you,too,Mr.Tang.
A:You're welcome. I hope you will be more comfortable in your new room.